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Licensing & Administrative Support

Kuala Lumpur

This position provides timely, high-quality support, training, and administrative support and services to assist the sales team (software & McCloud) in their daily work.

You are responsible for creating, maintaining and supporting the licence of our software (in conjunction with the sales team).

Responsibilities include:

  • Provide administrative support to Software Sales & DUG McCloud team
  • Ensure well organized documentation and uploading of all software sales/McCloud related documents to ensure smooth retrieving
  • Licensing, and error-reporting systems and processes
  • Triage tickets in a timely manner and set priority accordingly¬≠¬≠
  • Renewal quotes to be checked and accepted (after consultation with sales)
  • Maintain and update the client database (CRM) in conjunction with the sales team
  • Work closely with finance team to ensure all invoicing is complete in a timely manner
  • Aged report to be monitored so invoices get paid on time
  • Take responsibility for the maintenance and smooth running of PCS including tracking bugs
  • Keep the PCS manual updated for software sales, DUG McCloud &licensing
  • Manage and track the feature request list for PCS
  • Document procedures for these tasks in the knowledge base for future reference
  • Follow up closely on software license expiry date
  • Ensure well-organised documentation and filing of all software sales related documents (quotes, contracts etc) in PCS to ensure smooth retrieval
  • Act as a primary customer resource for calls, emails and voicemails when a Software Sales team member is out of the office
  • Be courteous, attentive and respond to customer queries as 1st level support
  • Liaise closely with respective Software Sales team on client payment follow ups
  • Prepare weekly/ monthly sales reports
  • Undertake special assignments, ad-hoc projects and related duties as and when required
  • Assist the sales team with client and conference presentations
  • Be an ambassador for the DownUnder GeoSolutions group
  • Be an effective team player
  • Comply with HSE policy.

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DownUnder GeoSolutions